Roobet Privacy Policy

At Roobet, we take your privacy seriously and are committed to protecting the personal data you share with us when you use our platform. This Roobet Privacy Policy explains what information we collect when you visit our site, create a Roobet account, or use the Roobet app, how we use that data, and what rights you have over it. By registering with Roobet casino, using Roobet login credentials, or otherwise accessing our services, you agree to the practices described below.

Who We Are

Roobet is owned and operated by Raw Entertainment B.V., registration number 157205, Korporaalweg 10, Curaçao, licensed under Curaçao OGL/2024/687/0427. Fiat currency transactions are processed by Raw Entertainment Ltd, a Cyprus-registered company (HE421735), Voukourestiou 25, Neptune House, 1st Floor, Flat/Office 11, Zakaki, 3045 Limassol. Throughout this policy, "we," "us," and "our" refer to these entities acting together as the data controller for our Roobet online casino services.

Information We Collect

We collect several categories of information to operate our Roobet casino, verify your identity, process transactions, and personalise your experience across our platform, including our crash roobet games, slots, sportsbook, and live casino tables.

• We collect registration data when you sign up, including your name, date of birth, email address, and country of residence, so we can create your account and process a Roobet sign up bonus or roobet no deposit bonus where applicable.
• We collect identity verification documents such as government-issued ID or proof of address when required for compliance with anti-money-laundering rules.
• We collect payment information related to your Roobet deposit and roobet withdrawal activity, including cryptocurrency wallet addresses (BTC, USDT, USDC, ETH, SOL, SUI, BNB, XRP, TRX, LTC, DOGE) and, where relevant, fiat payment details through methods like Skrill, AstroPay, Interac, Pix, WebPayPlus, or UPI.
• We collect gameplay and behavioural data, including your betting history, session length, favourite Roobet slots, and use of Roobet Originals such as Mines, Dice, Plinko, Towers, or Crash.
• We collect technical data such as your IP address, device type, browser, and operating system whenever you access our Roobet app or website.
• We collect communications you send us through LiveChat or email, including messages to support@roobet.com or CS@roobet.com.
• We collect marketing preferences and responses to promotions, including any Roobet promo code, Roobet bonus code, or referral code roobet you use or redeem.

How We Use Your Information

We use the information we collect to run our Roobet online casino responsibly, securely, and in line with our licensing obligations. Specifically, we use your data to:

• We verify your identity and age before allowing you to gamble on our platform.
• We process your Roobet deposit and withdrawal requests, apply applicable fees, and detect fraudulent transactions.
• We manage your loyalty rewards, including rakebacks, Rakeback Vault releases, VIP Club perks, and any Roobet birthday bonus or Roobet casino bonus you may qualify for.
• We personalise the promotions we send you, such as a Roobet promo code today, RooSpins, or free spins offers, based on your activity and preferences.
• We monitor gameplay patterns to support responsible gambling and to identify signs of problem play.
• We maintain the security of our systems, prevent unauthorised access to your Roobet casino login, and investigate suspicious activity.
• We comply with legal and regulatory obligations, including reporting requirements under our Curaçao licence.

Legal Basis for Processing

We process your personal data on several legal grounds. We rely on the performance of our contract with you when we manage your account, process transactions, or deliver bonus offers. We rely on our legitimate interests when we analyse gameplay for fraud prevention or service improvement. We rely on legal obligation when we retain records for regulatory or tax purposes. Where required, we rely on your consent, for example when sending you marketing communications about a new Roobet promo code or seasonal campaign.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties to operate our services effectively.

• We share data with payment processors and cryptocurrency exchanges to complete your Roobet deposit and roobet withdrawal transactions.
• We share data with identity verification providers to confirm your eligibility to use our Roobet gambling services.
• We share data with game and live casino providers, including Pragmatic Play, Evolution, Hacksaw Gaming, and others, solely to deliver gameplay and calculate live RTP results.
• We share data with marketing and analytics partners, including offerwall providers such as Offertoro and Lootably, to manage promotional features like Free Play.
• We share data with regulators, auditors, and law enforcement when legally required.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged into your Roobet account, remember your language and currency preferences, and analyse how you use our Roobet app and website. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features, such as maintaining your Roobet casino login session.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. If your account becomes inactive after six uninterrupted months without a login, we may retain your data in accordance with applicable Curaçao gaming regulations before considering deletion or anonymisation.

Data Security

We implement technical and organisational measures designed to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption of sensitive information, restricted internal access controls, and regular security reviews of our Roobet crypto casino infrastructure. While we take reasonable steps to safeguard your data, no online system can guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These rights may include:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at support@roobet.com, or reach our complaints department at CS@roobet.com. Our LiveChat is available 24/7 if you need immediate assistance regarding your data.

International Data Transfers

As we operate internationally and serve players across multiple regions, we may transfer your personal data outside your country of residence. When we do so, we take steps to ensure appropriate safeguards are in place to protect your information consistent with this policy.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals located in restricted countries, including Australia, the United States, the United Kingdom, and other jurisdictions listed in our Terms and Conditions. If we discover that a player has registered from a restricted location, we reserve the right to close the account and take appropriate action regarding any associated funds.

Children's Privacy

We do not permit anyone under the legal gambling age in their jurisdiction to register an account or use our Roobet casino services. We do not knowingly collect personal data from minors, and we will delete any such data if we become aware of it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our Roobet online casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about how we handle your personal data, please contact us at support@roobet.com for general enquiries or CS@roobet.com for complaints. We are committed to addressing your concerns promptly and transparently.